Hair Salon Policies and FAQ
These salon policies ensure that our clients have a fun, relaxed and pleasant experience. We love our clients and look forward to all the new ones we have yet to meet.
Q.Can I schedule an appointment online?
A. Each stylist manages their own scheduling. Click here to book with Amy. Click here to book with Cassandra. To book any other stylist, please text or call us at (408)395-0044.
Q. Do you have gift cards available?
A. Yes! Please visit our salon to purchase a gift card.
Q. How much do your services cost?
A. Our stylists set their own prices. Please visit our team page and click on a stylist to view her rates.
Q. What is your cancellation policy?
A. We understand that things come up. Please notify us at least 24 hours ahead of time if you need to cancel or reschedule your appointment so we have the opportunity to offer your coveted slot to clients on our cancellation list. No-shows and cancellations with less than 24 hours notice may be subject to a fee of 50% of the scheduled service and require a credit card to secure your next appointment. Rescheduling cannot be guaranteed in a timely manner due to our stylists’ often busy schedules. No-shows will be charged the full amount of the scheduled service.
Q. Should I cancel if I’m sick?
A. We are a very small studio and wish to keep everyone healthy and safe. If you or anyone in your home is sick, ill or not feeling well, we will be happy to reschedule your appointment for another time.
Q. What happens if I’m running late for my appointment?
A. We understand that life is busy and sometimes tardiness is unavoidable. Please check traffic before you come to town—Los Gatos can be very busy and hard to find parking depending on the day and time. If you are more than 15 minutes late we may have to reschedule your appointment. Please let us know if you are going to be late for your scheduled time. New clients please aim to arrive 15 minutes before your scheduled time to make sure that you have time to consult and find us.
Q. what services do you offer?
A. Please visit our services page to view our range of services.
Q. What products do you sell?
A. We currently sell products from Pureology, Unite, Davines, Hairstory, and Color Wow. We stand behind all the products we use and sell. If you are not satisfied with a product please return it for full refund or exchange.
Q. How will my previous color effect my hair treatment?
A. If you have been using box dye or home hair dye, please let us know in your initial communication with us. We cannot perform chemical services on hair that has been treated with henna. If you have previous straighteners, relaxers and old bleach that has been covered up with color, inform us first, so we can ensure proper formulation to maintain the integrity of your hair.
Q. what are your hours?
A. Hours vary, but are generally Mon-Fri 10-7 and Sat 9-4.
Q. What happens if I’m not happy with my cut and color?
A. We at House of Blonde pride ourselves in excellent customer service and exceptional quality of work and do our very best to ensure every guest is satisfied with all services provided. Due to many unforeseen variables, sometimes things do not go as expected and/or desired results can be miscommunicated. Guest satisfaction is always our number one priority. If for any reason you are not satisfied with your service please reach out to our team within 48 hours for complimentary adjustment.
**Please note** Complimentary adjustments are not available to color correction clients, or if you had box dye in your hair, and will be billed hourly. Services are not guaranteed when used in tandem with drug store shampoos, as they will affect color retention. Please note that shampooing hair with such products will affect what adjustments can be made.
While adjustments can be made NO REFUNDS will be issued By scheduling with House of Blonde, you agree to pay the full amount of the service upon completion.
Q: May I bring my child to my appointment?
A. Children with appointments are always welcome. If your child has to come with you and must be left unattended in the waiting area, please make sure that they have their own entertainment and are able to keep themselves safe in the studio. There are many sharp objects, hot curling irons and things that are not child safe. Please remember that it is very hard to do quality work when you were holding your baby or attending to your child. Keep in mind the salon is a getaway for many clients and help us maintain a relaxing environment for everyone.
Q. What is your cell phone policy?
A. We offer complimentary WiFi to help keep business running smoothly for our working clientele. Please keep the volume of phone conversations reasonable to help us maximize other guests’ experiences.
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